0160–90 minutes
Scenario Workshop
We run a realistic outage or cyber scenario with your team, around your real diary, rooms and systems.
A one-page gap summary your team can act on straight away.
Opening offer: all services are 50% off until 31 December 2026.
Book at the offer pricePractice continuity planning
It's 10am, the power is out and the waiting room is full. What does your team do?
Practical outage planning for dental, medical, veterinary and specialist clinics — starting with a 60-minute scenario workshop.
Led by Darren, a risk and resilience professional with 20+ years advising and delivering projects for some of the world's largest organisations.
The problem
Most practices depend on systems that rarely fail — until they do.
A modern practice relies on power, internet, card payments, a records system and a small number of people who know how everything works.
Outages are usually short. But few small practices have agreed what happens in the first hour: who decides, how the diary is managed, and how patients or animals are cared for without the usual systems.
A short, tested plan makes that first hour calm and predictable.
Services
Four services. Fixed scope. Plain English.
Start with a workshop, then go as far as your practice needs. As a new practice, every service is half price until 31 December 2026.
02Fixed scope
Gap Audit and Impact Assessment
We map your critical processes and what they depend on: power, internet, payments, records, suppliers and people.
A clear view of what stops first, what matters most and what to recover in which order.
03Fixed scope
Operate-Through Plan
A short, plain-English plan that helps your team keep seeing patients or animals safely when systems fail.
A plan that lives at reception, not in a drawer.
0412 months
Annual Resilience Retainer
Keep the plan current as staff, systems and suppliers change.
A plan that still works next year — and evidence that you keep it up to date.
The 50% opening discount applies to all four services booked before 31 December 2026 and is reflected in your written fixed-price quote.
Explore the services
The scenario workshop
Rehearse the bad morning — in a calm meeting room.
In 60–90 minutes we walk your team through a realistic outage, hour by hour. Everyone leaves knowing who decides, what happens first, and where the gaps are.
Book a scenario workshopHow it works
Workshop. Audit. Plan. Retain.
- Step 1
Workshop
A 60–90 minute scenario with your team shows where the practice would struggle.
- Step 2
Audit
We map critical processes, dependencies and recovery priorities.
- Step 3
Plan
You get a short operate-through plan, action cards and an offline toolkit.
- Step 4
Retain
We re-test and refresh every year so the plan keeps pace with the practice.
The engagement
A working system, not just a few sheets of paper.
The value is in understanding what your practice depends on, agreeing decisions before an outage and rehearsing them with your team. These three samples are just a glimpse of the materials that support that work.
01 / THE WORK
Rehearse
A facilitated scenario workshop exposes the decisions, handovers and workarounds your team would face in a real interruption.
02 / THE WORK
Understand
A gap audit maps your critical activities, their dependencies, likely points of failure and the order in which recovery matters.
03 / THE WORK
Put it into practice
A tailored Operate-Through Plan brings together role instructions, scenario guides, contacts, offline arrangements and an evidence record.
04 / THE WORK
Keep it current
Team briefings, re-tests and an annual review help the plan stay usable as people, systems and suppliers change.
A closer look at three supporting tools
Your plan can also include scenario-specific quick guides, role cards for different staff, a contact and escalation tree, an offline operating checklist and a record of testing. What is included depends on the service agreed.
Sample
Power cut — reception
- 1. Stay with patients. Nobody leaves mid-treatment unaccompanied.
- 2. Tell the clinical lead. They decide: complete, pause or reschedule.
- 3. Open the printed day list (folder, front desk drawer).
- 4. Log arrivals and payments owed on the paper day sheet.
- 5. Call the power fault line and note the reference.
- 6. Update the voicemail greeting using the script on the back.
Reception Action Card
A single laminated card at the front desk. Whoever is on shift knows the first ten minutes.
Sample
Gap summary — example practice
- Fix first — no printed day list; the diary is only on screen.
- Fix first — nobody named to authorise pausing treatment.
- Next — card terminal has no mobile data fallback.
- Next — fridge hold time unknown; no agreed stock location.
- Later — supplier and IT escalation numbers held on one phone.
- Already strong — staff contact tree is current and shared.
One-Page Gap Summary
After the workshop, one page: what would stop first, what matters most, what to fix in what order.
Sample
Offline toolkit — what lives in the folder
- Printed day list, refreshed each morning.
- Paper notes, consent and payment-owed forms.
- Staff, supplier and utility contact tree.
- Torches and spare batteries at reception and in theatre.
- Fridge temperature log and agreed stock fallback.
- Patient message and voicemail scripts.
Offline Toolkit Checklist
The short list of paper and practical items that make the plan work when the screens are dark.
Illustrative excerpts, not the full engagement or a promise that every service includes every item. Your agreed scope is confirmed in your quote.
Why us
A steady, independent partner for small practices.
Fixed scope, fixed price
You know exactly what you get and what it costs before we start.
Plain English
No jargon, no thick binders. Written for the people on shift.
Built for small practices
Designed around one to a few sites, busy diaries and small teams.
No software to buy
Paper-first plans that work when your systems don't.
Independent
We take no commissions from suppliers, so our advice has no agenda.
Sectors
Built around how your practice actually works.
Dental
Power fails mid-morning with patients in the chair
Dental practice business continuity: keep patients safe and the diary moving when power or systems fail mid-session.
See the scenario
Medical and GP
Clinical system and phones down at the start of morning surgery
Continuity planning for GP surgeries and medical centres that rely on clinical systems, telephones and vaccine fridges.
See the scenario
Veterinary
Overnight power cut with inpatients
Veterinary practice outage planning for inpatients, cold chain and theatre — including overnight.
See the scenario
Private clinics
Internet and booking system down at the start of a full day
Practice continuity planning for private clinics that depend on online booking, cloud records and card payments.
See the scenarioFAQ
Straight answers.
How long does it take?
The scenario workshop takes 60–90 minutes. A full audit and plan typically runs over a few weeks around your diary, with only short sessions needed from your team.
Will it disrupt the practice?
We work around clinics and lists. Most of our time is spent with the owner or practice manager, and the workshop can be run at a lunchtime or after hours.
Do we need to buy any software?
No. Plans are designed to work on paper when your systems don't. We don't sell software or equipment.
Is this clinical advice?
No. We provide operational continuity planning only — how the practice keeps running. Clinical decisions stay with your clinicians and professional guidance.
How much does it cost?
Every engagement is fixed scope with a fixed price. After a short call we send you a written quote.
Does it help with regulator or insurer expectations?
It helps you evidence that you have planned for disruption and tested it. It does not guarantee compliance with any regulator, insurer or contract.
Start with a 60-minute scenario workshop.
See how your practice would cope — and leave with a clear list of what to fix first.